{"id":8736,"date":"2021-01-06T22:39:17","date_gmt":"2021-01-06T21:39:17","guid":{"rendered":"https:\/\/hp.clientarea.xyz\/?page_id=8736"},"modified":"2021-01-20T20:01:31","modified_gmt":"2021-01-20T19:01:31","slug":"rma-retoure","status":"publish","type":"page","link":"https:\/\/www.heidenpower.com\/en\/support\/rma-retoure\/","title":{"rendered":"RMA \/ Retoure"},"content":{"rendered":"<div class=\"wpb-content-wrapper\">[vc_row][vc_column]<div class=\"qodef-section-title-holder  qodef-st-standard qodef-st-title-left qodef-st-normal-space \" >\n\t<div class=\"qodef-st-inner\">\n\t\t            <div class=\"qodef-label\" >\n                <span class=\"qodef-label-line\" ><\/span>\n                <span class=\"qodef-label-text\" >SUPPORT<\/span>\n            <\/div>\n                \t\t\t<\/div>\n<\/div>[vc_column_text]\n<h1>RMA \/ Retoure<\/h1>\n[\/vc_column_text][vc_empty_space height=&#8221;80px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]Do you wish a technical change or an extension of the performance of your HEIDEN system? Let us know your new requirements and we will be happy to advise you on implementation.<br class=\"clear\" \/><br class=\"clear\" \/><\/p>\n<p>A device from our company is not working correctly? We support you quickly, uncomplicatedly and competently via our RMA system!<br class=\"clear\" \/><br class=\"clear\" \/><\/p>\n<h2><strong>The shipment<\/strong><\/h2>\n<p>Please note to a quick and smooth processing:<\/p>\n<div class=\"su-list\" style=\"margin-left:5px\">\n<ul>\n<li><i class=\"sui sui-square\" style=\"color:#333\"><\/i> Inform us in advance about the shipment. For this purpose, our RMA system is available on this page. You are also welcome to call us to clarify the processing with our staff.<\/li>\n<li><i class=\"sui sui-square\" style=\"color:#333\"><\/i> A description of the error helps us to process the order quickly.<\/li>\n<li><i class=\"sui sui-square\" style=\"color:#333\"><\/i> Pack the device or system well. The original packaging or equivalent is ideally suited.<\/li>\n<li><i class=\"sui sui-square\" style=\"color:#333\"><\/i> Please secure heavy and particularly sensitive devices additionally on a shipping pallet.<\/li>\n<li><i class=\"sui sui-square\" style=\"color:#333\"><\/i> Only pack control cabinets upright and secured against tipping over on a shipping pallet.<\/li>\n<\/ul>\n<\/div>\n<h2><strong>The solution<\/strong><\/h2>\n<p>After receiving your device, we will examine it. After the diagnosis we will contact you:<\/p>\n<div class=\"su-list\" style=\"margin-left:5px\">\n<ul>\n<li><i class=\"sui sui-square\" style=\"color:#333\"><\/i> If the necessary repair is chargeable, you will receive a cost estimate. After you have approved it, we will start the repair.<\/li>\n<li><i class=\"sui sui-square\" style=\"color:#333\"><\/i> If the intensive checks have shown that there is no equipment fault, we will charge for the inspection work &#8211; even during the warranty period.<\/li>\n<li><i class=\"sui sui-square\" style=\"color:#333\"><\/i> If a repair is not ordered after the inspection, we will charge an inspection fee for the work performed.<\/li>\n<li><i class=\"sui sui-square\" style=\"color:#333\"><\/i> Please note our <a href=\"https:\/\/www.heidenpower.com\/agb\/\">General Terms and Conditions (GTC)<\/a><\/li>\n<\/ul>\n<\/div>[\/vc_column_text][vc_empty_space height=&#8221;30px&#8221;][\/vc_column][vc_column width=&#8221;1\/2&#8243;]<div class=\"wpforms-container wpforms-container-full\" id=\"wpforms-8738\"><form id=\"wpforms-form-8738\" class=\"wpforms-validate wpforms-form\" data-formid=\"8738\" method=\"post\" enctype=\"multipart\/form-data\" 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id=\"wpforms-8738-field_15\" class=\"wpforms-field-large\" name=\"wpforms[fields][15]\" ><\/div><div id=\"wpforms-8738-field_22-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"22\"><label class=\"wpforms-field-label\" for=\"wpforms-8738-field_22\">Serial number <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-8738-field_22\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][22]\" required><\/div><div id=\"wpforms-8738-field_21-container\" class=\"wpforms-field wpforms-field-text\" data-field-id=\"21\"><label class=\"wpforms-field-label\" for=\"wpforms-8738-field_21\">Subject <span class=\"wpforms-required-label\">*<\/span><\/label><input type=\"text\" id=\"wpforms-8738-field_21\" class=\"wpforms-field-large wpforms-field-required\" name=\"wpforms[fields][21]\" required><\/div><div id=\"wpforms-8738-field_9-container\" class=\"wpforms-field wpforms-field-textarea\" data-field-id=\"9\"><label class=\"wpforms-field-label\" for=\"wpforms-8738-field_9\">Your error description <span class=\"wpforms-required-label\">*<\/span><\/label><textarea id=\"wpforms-8738-field_9\" class=\"wpforms-field-medium wpforms-field-required\" name=\"wpforms[fields][9]\" required><\/textarea><\/div><div id=\"wpforms-8738-field_24-container\" class=\"wpforms-field wpforms-field-file-upload\" data-field-id=\"24\"><label class=\"wpforms-field-label\" for=\"wpforms-8738-field_24\">Support file (if available)<\/label><div\n\t\tclass=\"wpforms-uploader\"\n\t\tdata-field-id=\"24\"\n\t\tdata-form-id=\"8738\"\n\t\tdata-input-name=\"wpforms_8738_24\"\n\t\tdata-extensions=\"jpg,jpeg,jpe,gif,png,bmp,tiff,tif,webp,avif,ico,heic,heif,heics,heifs,asf,asx,wmv,wmx,wm,avi,divx,mov,qt,mpeg,mpg,mpe,mp4,m4v,ogv,webm,mkv,3gp,3gpp,3g2,3gp2,txt,asc,c,cc,h,srt,csv,tsv,ics,rtx,css,vtt,mp3,m4a,m4b,aac,ra,ram,wav,x-wav,ogg,oga,flac,mid,midi,wma,wax,mka,rtf,pdf,class,tar,zip,gz,gzip,rar,7z,psd,xcf,doc,pot,pps,ppt,wri,xla,xls,xlt,xlw,mpp,docx,docm,dotx,dotm,xlsx,xlsm,xlsb,xltx,xltm,xlam,pptx,pptm,ppsx,ppsm,potx,potm,ppam,sldx,sldm,onetoc,onetoc2,onepkg,oxps,xps,odt,odp,ods,odg,odc,odb,odf,wp,wpd,key,numbers,pages,otf,ttf,woff,woff2\"\n\t\tdata-max-size=\"10485760\"\n\t\tdata-max-file-number=\"3\"\n\t\tdata-post-max-size=\"209715200\"\n\t\tdata-max-parallel-uploads=\"4\"\n\t\tdata-parallel-uploads=\"true\"\n\t\tdata-file-chunk-size=\"2097152\">\n\t<div class=\"dz-message\">\n\t\t<svg viewBox=\"0 0 1024 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files.<\/span>\n\t\t\t<\/div>\n<\/div>\n<input\n\t\ttype=\"text\"\n\t\tautocomplete=\"off\"\n\t\tclass=\"dropzone-input\"\n\t\tstyle=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\"\n\t\tid=\"wpforms-8738-field_24\"\n\t\tname=\"wpforms_8738_24\" \t\tvalue=\"\">\n<\/div><div id=\"wpforms-8738-field_12-container\" class=\"wpforms-field wpforms-field-html\" data-field-id=\"12\"><div id=\"wpforms-8738-field_12\"><br class=\"clear\" \/><span style=\"font-family: PT Sans; color: #676767;\"><span style=\"font-size: 16px;\"><span style=\"color: #676767;\"><b>Datenschutz *<\/b><\/span><\/span><\/p><\/div><\/div><div id=\"wpforms-8738-field_13-container\" class=\"wpforms-field wpforms-field-checkbox\" data-field-id=\"13\"><label class=\"wpforms-field-label wpforms-label-hide\" for=\"wpforms-8738-field_13\">Privacy * <span class=\"wpforms-required-label\">*<\/span><\/label><ul id=\"wpforms-8738-field_13\" class=\"wpforms-field-required\"><li class=\"choice-1 depth-1\"><input type=\"checkbox\" id=\"wpforms-8738-field_13_1\" name=\"wpforms[fields][13][]\" value=\"I consent to the processing of my personal data\" required ><label class=\"wpforms-field-label-inline\" for=\"wpforms-8738-field_13_1\">I consent to the processing of my personal data<\/label><\/li><\/ul><div class=\"wpforms-field-description\">I consent to the processing of my personal data for my application and have<br class=\"clear\" \/>read the <a href=\"https:\/\/www.heidenpower.com\/datenschutz\"><u>Privacy Policy<\/u><\/a>. I am aware that I can revoke my given consent with effect for the future<br class=\"clear\" \/>at any time.<br class=\"clear\" \/>.<\/div><\/div><div id=\"wpforms-8738-field_14-container\" class=\"wpforms-field wpforms-field-html\" data-field-id=\"14\"><div id=\"wpforms-8738-field_14\"><br class=\"clear\" \/><\/div><\/div><\/div><div class=\"wpforms-recaptcha-container wpforms-is-recaptcha\"><div class=\"g-recaptcha\" data-sitekey=\"6LcJGjYaAAAAAJaG3pIoIlbTK8yI1QgOWHgRB4zu\"><\/div><input type=\"text\" name=\"g-recaptcha-hidden\" class=\"wpforms-recaptcha-hidden\" style=\"position:absolute!important;clip:rect(0,0,0,0)!important;height:1px!important;width:1px!important;border:0!important;overflow:hidden!important;padding:0!important;margin:0!important;\" required><\/div><div class=\"wpforms-submit-container\"><input type=\"hidden\" name=\"wpforms[id]\" value=\"8738\"><input type=\"hidden\" name=\"wpforms[author]\" value=\"1\"><button type=\"submit\" name=\"wpforms[submit]\" id=\"wpforms-submit-8738\" class=\"wpforms-submit\" aria-live=\"assertive\" value=\"wpforms-submit\">Submit<\/button><\/div><\/form><\/div>  <!-- .wpforms-container -->[\/vc_column][\/vc_row][vc_row][vc_column][vc_empty_space height=&#8221;100px&#8221;][\/vc_column][\/vc_row]\n<\/div>","protected":false},"excerpt":{"rendered":"<p>[vc_row][vc_column][vc_column_text] RMA \/ Retoure [\/vc_column_text][vc_empty_space height=&#8221;80px&#8221;][\/vc_column][\/vc_row][vc_row][vc_column width=&#8221;1\/2&#8243;][vc_column_text]Do you wish a technical change or an extension of the performance of your [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":8732,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"","meta":{"iawp_total_views":18,"footnotes":""},"class_list":["post-8736","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - 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